With the recent COVID-19, many physician practices have changed overnight. Adapting to our new environment is necessary to continue the patient/physician relationship, providing needed care and contact with your patients, and frankly, to keep your practice viable and avoid bankruptcy. This sudden paradigm shift to Telehealth brings new challenges for physicians, staff, colleagues, and patients to understand and embrace this new technology. Is yours one that has recently accepted telemedicine patients but could be leaving significant dollars on the table? Is your practice just collecting the co-payments and writing off the rest? The best approach to when it comes to Telehealth and your practice is to do your homework and conduct a vigorous analysis to assure that you are capturing all revenue possible. All research points to increasing use of telemedicine in the future, be sure you are ready to incorporate this technology going forward.
According to a recent MGMA survey, the top three coding/billing challenges for Telehealth and telephonic appointments ae: 1) Inconsistent payor rules; 2) Pay parity and accuracy and 3) Documentation.
If you want to be sure you are not leaving money on the table, give us a call. Chat with one of our consultants.